📦 Return & Refund Policy
At PET JOYS LLC, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we’re here to help.
✅ Returns
- You have 30 days from the date of delivery to request a return.
- The item must be unused, in the original packaging, and in the same condition that you received it.
- Some items (such as perishable goods, custom products, or clearance items) may not be eligible for return.
💵 Refunds
- Once we receive and inspect your return, we will notify you.
- If approved, your refund will be processed within [15 business days].
- The refund will be applied to your original payment method.
🔄 Exchanges
- We only replace items if they are defective or damaged.
- To request an exchange, please contact us at sales@petjoysstore.com.
🚚 Return Shipping
- Customers are responsible for paying return shipping costs unless the return is due to our error (wrong or defective item).
📩 Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Email: sales@petjoysstore.com
Phone: +1 (555) 987-6543